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Q: Who We Are?
A: We are a dedicated Team of Care Providers. A Canadian Home Care incorporated company, 100% BC owned and operated.
We specialize in providing assisted non-medical at home support to able bodied individuals, seniors, deaf and blind individuals. We care for you and your loved ones at home, allowing Care Recipients to be closer to family members and in familiar and comfortable surroundings.
The company and all employees are fully, licensed, bonded and insured. This is for your protection.
Mission Statement -
We believe that through appropriate at Home Care, along with a positive mental attitude and spiritual comfort, Care Recipients can recuperate faster from surgery, illness or injury.
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Q: What services does TenderHelpers HomeCare Ltd. provide?
A: We provide the following:-
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Q: How do I set up service?
A: It's easy! Choose either of the following:-
- Immediate solution:- Call us at (604.312.0798) to book your Care Aide.
- Complete the online Home Care Assessment form, which provides us with the necessary information to satisfy your individual personal care requirements.
- Email us 24hrs a day, 7 days a week.
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Q: What happens next?
A: We will arrange for our Director, Nurse or Home Care Co-ordinator to conduct a free Home Care consultation and assessment with you and/or Care Recipient. The information gathered will enable us to design an individual and personalized Care Plan.
(Certain levels of support, such as general housekeeping or gardening, will not require a Care Assessment).
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Q: What geographic areas do you cover?
A: Burnaby, Coquitlam, New Westminster, North Vancouver, Port Coquitlam, Port Moody, Richmond, Vancouver, West Vancouver.
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Q: Are your employees insured?
A: Yes, all our employees are fully insured. Employees are also covered by WCB and must be bondable.
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Q: Can TenderHelpers HomeCare Ltd. assist clients with hearing difficulties?
A: Yes, we can arrange for a Sign Language Interpreter to visit with you or accompany you to your business or social event.
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Q: Are your employees criminal record checked?
A: Yes, all our employees are required to undertake an RCMP Criminal Record Check and to provide us with proof before being employed by TenderHelpers HomeCare Ltd. This is for your protection.
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Q: Is TenderHelpers HomeCare Ltd. licensed, bonded & insured?
A: Yes, TenderHelpers HomeCare Ltd. is fully, licensed, bonded and insured. This is for your protection.
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Q: Does the Personal Care Plan identify Care Giver/Care Recipient's tasks?
A: Yes, the Care Plan is specific and outlines not only the care you have requested, but also what tasks the Care Giver will perform, on what day and time. Should we hire a third party to satisfy your service request, this will be included in the Care Plan for your approval signature.
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Q: Will the Care Giver/Care Recipient receive a copy of the Personal Care Plan?
A: Yes, after your free Home Care consultation, TenderHelpers HomeCare Ltd. will design your individual Care Plan and a copy will be given to the Care Giver and Care Recipient.
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Q: How quickly can services be provided?
A: Typically, at least 4 days notice is required and sometimes less, provided we have all correct and accurate information and a Care Giver that meets your need.
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Q: How are your Care Attendants selected?
A: Care Attendants are carefully selected and screened during the interview and subsequent reference verification process. Employees must have valid and up-to-date credentials, Negative TB test, CPR, FoodSafe, clean driving licenses and insurance, be qualified & experienced, trustworthy and have no criminal record.
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Q: Will I get the same Care Giver every time?
A: TenderHelpers HomeCare Ltd. values our clients and staff members alike and will endeavor to assign the same Care Giver should he/she be available to fulfill your request. Clients are notified in advance if a different Care Giver is assigned due to unexpected sickness/injury.
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Q: What steps do I take if I am unhappy about my Care Giver or Service level?
A: Clients are encouraged to notify TenderHelpers HomeCare Ltd. of service level concerns or personality conflicts with Care Giver. It is our goal to satisfy our Client's agreed non-medical care request and to employ staff who are compassionate, trustworthy, reliable and caring.
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Q: Who do I pay for the requested services?
A: Payment is submitted to TenderHelpers HomeCare Ltd., as per Client Contract Agreement. Why? Because it is our company responsibility to remit payroll to our employees. Employees receive WBC coverage and our Company is required by law to remit CPP and EI to Revenue Canada. Any payment to the Care Giver from the Client is not advised or recommended, as the Client will still be billed and expected to pay for services rendered.
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Q: How much does a Care Giver cost?
A: Our rates are affordable and will vary depending on the level of Home Care required i.e. "Live-In" assistance, hours of service delivery and the type of Personalized Care Solution requested. At no obligation to you, please feel free to contact us for a rate specific to your needs.
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Q: How do I pay for Products or Home Care Services?
i. Product Payments - You select the product you want and pay in a secure environment with either of the following:- Visa, MasterCard, American Express, Bank Transfers or a PayPal account. Customers are not required to have a PayPal account and can use their own credit cards.
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ii. Home Care Payments - Clients can pay invoices by email.
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| iii. Call us at (604.312.0798) to submit payment by phone for Home Care services. |
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| iv. Pay by cheque. |
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Q: Do Private Insurance Companies Cover the Cost of Home Care?
A: This depends on your insurance company. It is always a good idea to ask. Speak with your Tax Professional for more information.
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Q: What is a "Live-In" or "Live-Out" Care Giver?
A: "Live-In" Care is when a Care Giver lives in your home, providing you with the immediate care that you need. That might be personal care, companionship, or domestic support.
A: "Live-Out" Care is when a Care Giver lives away from your home, but visits you daily for up to 8hrs or more, providing you with personal care, companionship, or domestic support.
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Q: What are the minimum hours of service that can be booked?
A: TenderHelpers HomeCare Ltd. provides a minimum of two hours for service bookings.
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Q: What are the company's business hours?
A: Office hours are: Monday - Friday (8.30am to 5.30pm - PST).
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Q: How can I change/cancel a scheduled shift?
A: You can notify us to change/cancel a scheduled shift by calling our office or emailing us at:- info@TenderHelpersHomeCare.com. Sufficient notice required.
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Q: Advantages of in Home Care vs. moving into a Retirement Home?
A: Retirement Homes offer the opportunity for various social activities. They are expensive and relocation can be stressful.
We believe that most individuals prefer to remain in familiar surroundings. In their own homes and with their possessions. Personalized at home care by trained staff, is a more affordable option.
Being attended too at home (for non-critical care recipients) promotes positive wellness and general good health.
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Q: Is there a need for Non-Medical Home Care?
A: Yes. Care in the home is more cost effective than care in hospitals or institutions.
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Q: Site Security and Your Information
A: We value your business and have made every effort to ensure our website and any information you provide is secure, as denoted by the https:// in your internet browser, when you visit our "Home Care Assessment" page and the "Employment Application" page.
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Q: I'm interested in working for you. How do I apply?
A: Please complete the on-line Employment Application Form or contact us by phone or email to obtain a faxed copy. We encourage you to read the Employment Page for more information on certification or other requirements, based on the position of interest.
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